Shipping & Returns

We aim to have your order sent out within 36 hours of receiving. If you require an urgent or Saturday delivery please contact us on info@tutlaonline.com we will do our best  to make this happen for you.

COVID-19 SHIPPING UPDATE NOV 21
Our shipping is operating normally with no warehouse sending delays. We are experiencing delays in orders arriving into Auckland and Hamilton. This delay is approx 3 – 6 days after leaving head office. We are also experiencing delays in some international countries by approx an additional 7 – 10 days. Kia Kaha and look after each other.

TRACKING & COURIERS
We use NZ Post Courier for most deliveries. A tracking number will be emailed to you when your order has been dispatched, you will then be able to follow the progress of your delivery through the link supplied.International orders will either use NZ Post Courier.

NEW ZEALAND 
Shipping in New Zealand is FREE on all orders over $200.  Standard rate shipping for orders under $200 is a $15 flat rate. Shipping within New Zealand will generally take between 2 - 3 working days. Rural deliveries may require an extra 1-2 days.

INTERNATIONAL
International shipping is a $25 flat rate. Shipping time  for international orders are usually between 5 - 10 days. 

DUTIES
Extra fees for duties and taxes may be charged to you as the purchaser from your local government upon your item entering your country if you have exceeded your local threshold levels. As it varies from country to country, you are best to refer to your local customs office for charges that may occur.

RETURNS
We understand it can be tricky ordering online without trying on your items. If for any reason your item is not as expected, we are more than happy to help you exchange or to fully refund your purchase. This applies to all items except it excludes our made to order. Refer to out returns guide for more information.  Please return items in unused condition with original tags and reason for return to:

11E Tarawera Terrace, St Heliers, Auckland 1071

+64 210 246 4023

info@tutlaonline.com